Responsible Gambling

Responsible Gambling at Oshi Casino

Playing Should Always Feel Good

At Oshi Casino, we want every visit to feel exciting, entertaining, and safe. For most players, online casino games are a fun way to unwind — a chance to spin the reels of Mega Moolah, try your hand at live dealer blackjack, or catch some action between periods of a Leafs game. But we also know that for some people, gambling can stop feeling like fun and start feeling like something harder to control.

We take that seriously. This page exists because we genuinely care about everyone who plays with us — not just when things are going well, but especially when they're not.

Whether you're a casual player depositing a fiver on weekends or a regular who knows their way around the lobby, the tools and resources on this page are here for you. No judgment, no pressure — just honest support.

---

Understanding Problem Gambling

Problem gambling doesn't always look the way people expect. It rarely announces itself. More often, it creeps in quietly — a few extra sessions, chasing a loss, spending a little more than planned, feeling irritable when you're not playing.

Here are some signs worth paying attention to:

• Spending more than you intended, in money or time, more often than not.
• Chasing losses — playing on to try to win back what you've lost.
• Hiding your gambling from family, friends, or a.
• Borrowing money or dipping into savings to fund.
• Feeling restless or anxious when you try to cut back or stop.
• Gambling to escape stress, loneliness, or difficult.
• Neglecting work, family, or other responsibilities because of.

If any of these sound familiar — even a little — please know that you're not alone, and there's no shame in reaching out. Recognising the pattern is the first and most important step.

---

Our Responsible Gambling Tools

Oshi Casino provides a full suite of responsible gambling tools, available directly from your account at any time. You don't need to call anyone or explain yourself — these tools are designed to be quick, private, and easy to use.

Deposit Limits

Setting a deposit limit is one of the simplest and most effective ways to stay in control of your spending. You can set limits in CAD on a daily, weekly, or monthly basis — and we'll make sure you never exceed them, regardless of how you fund your account (Interac e-Transfer, Visa, iDebit, or any other supported method).

How it works:

• Log into your account and navigate to the Responsible Gambling.
• Choose your preferred limit period (daily / weekly / monthly).
• Enter the CAD amount that feels comfortable for your.
• Your new limit takes effect immediately when reducing, or after a short cooling period when increasing (this delay is intentional — it protects you from impulsive decisions).

There's no wrong number here. Whether it's CA$20 a week or CA$200 a month, the right limit is the one that keeps gambling feeling enjoyable rather than stressful.

---

Session Time Limits

Time moves differently when you're in the zone. Before you know it, what felt like thirty minutes has turned into two hours. Session time limits let you set a maximum playing time per session, after which you'll be automatically logged out.

You can also enable on-screen reminders at regular intervals — a quiet nudge to check in with yourself, stretch, grab a coffee, and decide with a clear head whether you want to keep going.

---

Reality Checks

Reality checks are periodic pop-up notifications that appear while you're playing. They show you how long you've been logged in, how much you've deposited and wagered during that session, and give you a moment to pause and reflect.

Think of it as a friendly tap on the shoulder — not an interruption, just a moment of awareness.

---

Cooling-Off Periods

Sometimes you don't want to close your account permanently — you just need a break. Cooling-off periods let you take a temporary pause from gambling at Oshi Casino, ranging from 24 hours to several weeks.

During a cooling-off period:

• You cannot log in or place any bets.
• You will not receive any promotional emails or bonus.
• Your account remains intact and can be reactivated when the period ends.

This tool is ideal if you've noticed yourself gambling more than usual, or if you're going through a stressful period in life and want to give yourself some breathing room.

---

Self-Exclusion

If you feel that you need a more firm boundary, self-exclusion is available. This is a commitment you make to yourself — one we fully support and take seriously.

Short-term self-exclusion runs from one month to twelve months. Long-term self-exclusion can extend for several years or permanently. Once activated:

• Your account is immediately.
• Login is blocked for the full.
• You will be removed from all marketing.
• You cannot reopen your account until the exclusion period has ended (and for permanent exclusion, this cannot be reversed).

We also strongly encourage players in Ontario to register with GameSense and Ontario's provincial self-exclusion program through the AGCO (Alcohol and Gaming Commission of Ontario), which extends your exclusion across all registered iGaming Ontario operators. Players in British Columbia can access equivalent programs through the BCLC, and Albertans through the AGLC.

Self-exclusion is not a failure. It is a courageous, self-aware decision — and we will respect it completely.

---

Account Closure

If you'd like to close your account entirely for reasons related to gambling concerns, our support team is available 24/7 to process this for you. Simply reach out via live chat or email and let us know. No lengthy process, no pressure to reconsider.

---

Support for Friends and Family

Problem gambling doesn't only affect the person playing. Partners, parents, siblings, and friends often carry a heavy weight too — sometimes without knowing quite what they're dealing with, or feeling unsure how to help.

If someone you love is struggling with their gambling, you deserve support as much as they do. The helplines listed below offer guidance for families and loved ones, not only for people experiencing gambling problems themselves.

---

Canadian Helplines and Support Resources

If you're in Canada and need to talk to someone — right now, or when you're ready — these free, confidential services are available to you:

Ontario players: ConnexOntario is an excellent first call. They can connect you with local counselling, treatment programs, and immediate support — often the same day. All calls are completely confidential.

Quebec players: French-language support is available through provincial resources — bilingual assistance is a priority across Canadian helplines.

You don't have to be in crisis to reach out. These services are there for anyone who has questions, concerns, or just wants to talk things through.

---

Keeping Gambling in Perspective

Gambling is entertainment. It's not a way to make money, solve financial problems, or work through difficult emotions — and it works best when it's treated like any other leisure activity, with a budget and a time limit attached.

A few habits that help keep things healthy:

• Only gamble with money you can afford to lose — never with rent, groceries, or.
• Set your deposit limit before you start, not after a losing.
• Take regular breaks — step away between sessions, not just between spins.
• Balance gambling with other activities you enjoy — hockey, friends, time.
• Never chase losses — a bad session ends when you close the browser, not when you've won it back.
• Avoid gambling when you're stressed, tired, or under the influence — your judgment isn't at its sharpest, and the games will still be here.

---

A Note on Minors

Oshi Casino is strictly for adults aged 19 and over (18 in Alberta and Manitoba, in line with provincial law). We use robust age verification processes during registration, and anyone found to be underage will have their account immediately closed and any funds returned.

If you share a device with younger family members, we recommend activating parental controls and keeping your login credentials private. Free parental control software is widely available and easy to set up.

---

Talk to Us

Our customer support team is trained in responsible gambling and ready to help — whether you want to set a limit, take a break, or just talk about your options. You can reach us at any time via live chat or email. There's no wrong reason to get in touch.

You matter more to us than your next deposit. We mean that.