Privacy Policy

Last Updated: May 26, 2026.

1. Introduction

Welcome to Oshi Casino (oshicasino-canada.org). Protecting your personal information is a top priority for us. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our services. By accessing our platform, you consent to the data practices described in this document.

We operate with a deep commitment to our Canadian users, ensuring compliance with both federal and provincial legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the rigorous standards set by provincial regulators such as iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO).

If you have any questions regarding this policy or how we handle your data, please reach out to our dedicated support team at [email protected].

2. Information We Collect

To provide you with a premium gaming experience — whether you are chasing a "snipe" on a high-stakes slot, enjoying a round of live dealer blackjack, or placing wagers on NHL hockey — we need to collect certain information. This data falls into several categories:

A. Personal Identification Information

When you register for an account, we collect information required to verify your identity, age, and location. This includes:

Full name and date of birth.
Contact details: Email address, residential address, and phone number.
Proof of identity documents (e.g, driver’s license, passport, or utility bills) to satisfy Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

B. Financial and Transactional Data

To facilitate deposits and withdrawals in CAD (CA$), we collect details necessary to process your financial transactions. This includes:

Payment method information, such as your Interac e-Transfer identifiers, iDebit, InstaDebit, or credit card details (processed securely via encrypted gateways).
Transaction history, including deposits made in "loonies" or "toonies," bonus claims, and withdrawal records.
Wallet addresses if you choose to use supported cryptocurrency payment methods.

C. Technical and Usage Data

We automatically gather data when you interact with our website to optimize performance and ensure platform security. This includes:

IP address, device type, operating system, and browser information.
Log files detailing your session duration, the games you play (e.g, Mega Moolah, Book of Dead, or hockey-themed slots), and your betting patterns.
Cookies and similar tracking technologies that remember your preferences and enhance your user experience.

3. How We Use Your Information

We use the collected information for specific, legitimate purposes:

Account Management: To create, maintain, and secure your Oshi Casino account.
Transaction Processing: To facilitate seamless deposits and withdrawals using trusted methods like Interac, ensuring your funds are processed quickly.
Compliance and Legal Obligations: To fulfill regulatory requirements, including age verification and preventing money laundering. This is critical for our operations under frameworks like those established by the AGCO.
Customer Support: To provide bilingual support, handle your inquiries, and assist with any issues regarding your account or gameplay.
Personalization: To offer bonuses and promotions tailored to your preferences, such as match bonuses or free spins, while ensuring we comply with specific opt-in rules for players in regulated markets like Ontario.
Fraud Prevention: To detect and prevent unauthorized access, "chirping" or abusive behavior, and other prohibited activities on our platform.

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your data under the following circumstances:

Service Providers: We engage trusted third-party partners to process payments (e.g, Interac, Visa/Mastercard), host our data, and perform identity verification. These providers are strictly prohibited from using your data for their own purposes.
Legal Requirements: We may disclose your information to law enforcement agencies, regulatory bodies (such as iGaming Ontario), or government authorities if required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.
Responsible Gambling Partners: To support your wellbeing, we may coordinate with support services if we detect patterns that suggest a need for intervention, ensuring you have access to resources like ConnexOntario or the Problem Gambling Helpline.

5. Your Rights and Choices

As a Canadian user, you have specific rights regarding your personal information under PIPEDA:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You can update or correct your personal data through your account settings or by contacting our support team.
Right to Deletion: You may request the closure of your account and the deletion of your personal data, subject to our legal obligations to retain records for tax and regulatory purposes.
Marketing Preferences: You can opt-out of promotional communications at any time by updating your account settings or using the "unsubscribe" link in our emails. Please note that even if you opt out, we may still send you non-promotional messages regarding your account or security updates.

6. Data Security

We implement industry-standard security measures to protect your information, including 128-bit SSL encryption for data transmission and secure servers for storage. While we take every "beauty" of a precaution to keep your data safe, please remember that no method of internet transmission is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

7. Responsible Gambling and Data Protection

We are committed to providing a safe environment. Responsible gambling is at the core of our operations. We monitor player activity to identify potential issues and provide resources to ensure our players enjoy their time, whether they are hitting a "snipe" on a jackpot or just playing for fun.

If you ever feel that your gaming is becoming a concern, please contact:

ConnexOntario: 1-866-531-2600.
Problem Gambling Helpline: 1-888-230-3506.
Resource: iGamblingOntario.ca.

We treat information regarding your gambling status with the highest level of confidentiality, ensuring it is used only to support your health and safety.

8. Retention of Data

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. Once the retention period expires, your data is securely deleted or anonymized. For instance, financial records regarding your CAD transactions must be kept for a period determined by local financial reporting regulations.

9. Cookies and Tracking

We use cookies to:

Keep you logged in.
Remember your language preference (EN/FR).
Analyze site traffic to improve our UI/UX.
Ensure that bonuses are applied correctly, adhering to Ontario’s specific requirements that bonuses are not auto-applied but opt-in.

You can disable cookies through your browser settings, though doing so may limit your ability to use certain features on our site.

10. Children’s Privacy

Oshi Casino is strictly for individuals aged 19 and older (or the legal age of majority in your specific province). We do not knowingly collect information from anyone under the legal gambling age. If we discover that a minor has provided us with personal information, we will take immediate steps to delete that account and data.

11. Changes to this Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make updates, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

12. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us at:

Email: [email protected].

Our support team is ready to assist you with any inquiries. We strive to respond to all requests within a reasonable timeframe.

Summary of Canadian Regulatory Context

At Oshi Casino, we recognize that Canada has a unique regulatory landscape. By playing with us, you are engaging with a platform that values:

Currency Sovereignty: We prioritize the use of the Canadian Dollar (CAD) to ensure you avoid unnecessary conversion fees when depositing your loonies or withdrawing your winnings.
Trust and Reliability: Through our focus on payment methods like Interac e-Transfer, we provide the security and speed that Canadian players expect.
Regulatory Compliance: Whether you are playing from Ontario under the oversight of iGaming Ontario or from other provinces, we align our data practices to respect provincial sovereignty and federal privacy laws.
Responsible Play: We stand behind the major Canadian helplines and advocate for a balanced, safe, and enjoyable experience. Whether you are aiming for a "bar down" win on your favorite slot or testing your skills at the live dealer table, we are here to support your privacy and security every step of the way.

By continuing to use the Oshi Casino website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.